Privacy policy

This policy explains how ZimalCloud handles information collected through our public website (zimalcloud.com), including contact and consultation forms. It does not replace a customer Business Associate Agreement (BAA) or product-specific HIPAA documentation for covered entity workflows inside the application.

Last updated: September 12, 2026

Information we collect

When you use this website, we may collect:

  • Contact details you submit (name, email, phone, organization, and message content).
  • Technical data such as IP address, browser type, device information, and pages visited.
  • Analytics events used to understand site performance and improve content.

Please do not submit protected health information (PHI) or sensitive patient details through public website forms. Use secure product channels for clinical data once your organization is onboarded.

How we use information

We use website information to respond to inquiries, schedule consultations, improve the site, protect against abuse, and communicate about ZimalCloud products when you request contact. We do not sell personal information collected from this website.

Sharing and processors

We may use trusted service providers (for example email delivery and analytics) who process data only to provide their services. We may disclose information when required by law or to protect the rights, safety, and security of ZimalCloud and our users.

Retention and security

We retain inquiry records as needed to manage conversations and business records, then delete or anonymize them when no longer required. We apply reasonable administrative and technical safeguards appropriate for a public marketing website. Customer healthcare data inside ZimalCloud products is governed by separate agreements and security controls.

Your choices

You may request access, correction, or deletion of personal information submitted through this website by contacting us. Depending on your location, additional privacy rights may apply. We will verify requests before fulfilling them.

Contact

Privacy questions: use the contact form or email info@zimalcloud.com. For product security or BAA topics, mention that in your message so the right team can respond.